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Hospitals enjoy substantial protection when reporting physicians to the National Practitioner Data Bank (NPDB) in many situations, with laws protecting against retaliatory lawsuits as long as the hospital was required to report and followed appropriate protocols. However, there are situations in which reporting to the NPDB is not required but might still be the right thing to do when leaders are concerned about a clinician’s threat to patient safety. In those circumstances, the protection against liability is not ironclad.
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CMS explains the new 2021 methodology for its Hospital Quality Star Ratings uses “a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores” in five measure groups.
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Hospital leaders had criticized previous ratings because they believed the methodology used to create them was flawed and produced inconsistent results that made the ratings misleading and not useful to consumers.
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Revenue cycle departments spend lots of time and money appealing denied claims. However, some hospitals are diverting resources to the front end instead.
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Patient satisfaction surveys probably include at least a few questions about registration. The problem is patients really do not make a distinction between registration and the clinical service for which they have arrived.
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A Tennessee-based preservice manager explains how her facility overcomes obstacles to scheduling same-day appointments.
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Same-day appointments have become critical for hospitals trying to keep patients within their health system. This offering carries huge implications for patient satisfaction — and revenue.
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Flashy technology might be helpful to registrars, but some departments are experiencing problems. Others who have been using biometrics are considering abandoning the solution entirely.
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Years ago in patient access, a growth plan was rarely discussed with frontline team members. Patient access operates with a completely different mindset today.
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Sometimes, unhappy registrars find a better fit outside patient access.
